Effective: October 9, 2018; Last Updated: November 01, 2022
Fenix Digital Technology S.L. (“Fenix Digital Technology” or “We”) is committed to protecting and securing your personal data in a number of ways, including using appropriate technical and organizational measures to protect against the loss, misuse, and unauthorized alteration of data in our systems.
Websites maintained by us are not directed to anyone under the age of 16. We will not knowingly collect personal data from anyone under the age of 16. We do not publish text, images or multimedia content that portray nudity, foul language, violence or other information not suitable for children.
How we collect information from you
We collect data from you and that may include personal data. Sometimes this is done indirectly through cookies, beacons, tags and scripts and sometimes this is done directly through registration activities, downloading software from our Plugin Store or where updates to the Services are required.
A “cookie” is a small text file that is stored on a user’s computer or mobile device when you visit a website. Please visit our Cookie Notice for additional information on what cookies we use and how to control them for our site and applications.
We also track click behavior in the emails we send, through clear gifs in our HTML based emails, and use this data to update user-profile information, determine the areas of most interest to individuals who have opted-in to receiving emails and to personalize email.
In addition, Session Variables may be used temporarily in your system cache to create ease-of-use during your transaction with our Services. Examples of such information are automatically-produced alphanumeric numbers held during your session on our Services to facilitate page-to-page transactions. We only store name, e-mail, phone, address, company name or any other identifying information for licensed users; no information is stored for others unless otherwise stated in this policy.
We and our third-party tracking-utility partners employ a software technology called clear gifs (a.k.a. web beacons/web bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.
We do not track users when they cross to third party websites, do not provide targeted advertising and therefore to not respond to Do Not Track (DNT) signals.
We may also collect your personal information directly, such as through our software applications or as necessary to respond to technical support requests.
How we use your information
We will use your data in order to help us improve our products and services. For example, improving the Plugin store UI, the usefulness of our websites, feature updates, sales responses, technical support, etc…
How we share your information with third parties
We will never resell your data to 3rd parties.
Sometimes we share your information with third parties in order to provide you with the best user experience or to deliver the product or service you are requesting; for example, we share information with Stripe (payment processing), Front App (technical support), Google Analytics (improving our website), and 3rd Party Plugin Store Developers (because you purchased or acquired their plugin).
Where we are able to do so, we will limit, anonymize or otherwise disassociate your identity from the data we share, but in some circumstances, this may be impossible such as through payment card processing and technical support. Any third parties we engage may not use any directly identifying information other than to provide the specific contracted services.
We also contract with certain third parties for Web-based services that include email delivery and content streaming, which may collect certain visitor data such as IP address and pages visited. These third parties are only permitted to use this directly identifying data for the services we request and not their own marketing purposes unless you separately consent to receiving marketing under the terms provided by that third party.
We cannot control what a third party does with your personal information, so we strongly recommend that you read their privacy policies to understand the manner in which your personal information will be handled by these third parties. Some third parties are located in different jurisdictions than either you or us and thus your personal information and the protection thereof may become subject to the laws of such jurisdiction in which that third party is located.
We will always ask for your consent before sharing your personal information with third parties for purposes other than those set forth herein.
In certain limited circumstances, we may also be required to share your personal information with third parties due to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personal information as required by law and where we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.
We share your information with developers in the Plugin Store
If you have a concern with how a 3rd party developer may use your personal information, we suggest you contact them directly.
You can request that we delete your information
At your request and where not otherwise legally required, we will delete all personal information we use about you for marketing or product development purposes. Remember that you can opt-out of receiving marketing communications at any time by emailing via contact form and including “Opt-Out of Marketing” in the subject line of your email.
At your request, we will delete all personal information from your Developer Support account or any technical support or any sales history unless we determine that we are legally permitted to retain such data. For example, if you work for an agency or an organization but you are not the owner of the license, we may be required by law to keep your technical support or sales data should a license ownership issue arise.
Please note that we will delete your ID account if requested unless you have transferred a license to a 3rd party. Once you have transferred a license to a 3rd party, we are required to retain the purchase and transaction data, which includes some of your personal information. In this case, we will disable your account but not delete it.
To request any of the above, please email via contact form.
Additional disclosures are available if you reside in the European Union.
The European Union’s General Data Protection Regulation (GDPR) and other data protection laws grant you certain rights in relation to your personal data. Where applicable to you, you can:
request access to your personal data and how we process it
request correction of the personal data that we hold about you
ask us to delete your personal data
object to us processing your personal data
request the restriction of processing of your personal data
request the transfer of your personal data to you or to a third party
withdraw consent at any time where we are relying on consent to process your personal data.
Note that withdrawing your consent to our processing of your data will not affect the lawfulness of any processing carried out before you withdraw your consent. You should also be aware that if you do withdraw your consent, we may not be able to provide certain Services to you. Where this is the case, we will let you know at the time you withdraw your consent.
Please note that even after you have withdrawn your consent we may be able to continue to process your personal data to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
We have a Data Processing Addendum (DPA) available for those customers operating in the European Union.
We are offering our customers this DPA to support GDPR compliance. This DPA is especially helpful to our EU customers or agencies representing EU clients. This makes it GDPR friendly to send us technical support requests on your EU client's behalf for example.
We cannot guarantee the security of your Personal Data
We will take reasonable precautions to secure personal information from loss, misuse and unauthorized access, disclosure, alternation and destruction. While we follow generally accepted industry standards to secure your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
We link to sites we don’t own or control
We use social media widgets
Our Services include Social Media features including the Facebook Like button and Widgets such as the Share This button. These Features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or directly on our website. Your use of these Features and Widgets is subject to the privacy policies of the company providing it.
We use third party community tools
We offer publicly accessible third party community tools like Slack and StackExchange. If you use these tools, you should be aware that any information you provide in these areas may be read, collected, and used by others. To request removal of your personal information from these tools, please email via contact form. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you have received unwanted, unsolicited e-mail sent by Fenix Digital Technology, or from any Fenix Digital Technology system or purporting to be sent by Fenix Digital Technology, please forward a copy of that e-mail with your comments via contact form.
Fenix Digital Technology S.L.